RESPONSIBILITIES
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Exceptional Customer Service
- Ability to communicate and work effectively with people of varying backgrounds, health care professionals and support staff at all levels.
- Must have respect and regard for the dignity of all patients and their families / caregivers.
- EHR Inbox Management
- Process inbox messages in a timely manner
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Phone Messages / Telephone Encounters
- Return messages and relay pertinent information in a timely manner to patients or other entities as needed.
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Visit Preparation
- Preparing patients for medical procedures and assist with procedures.
- Cleaning and Sanitizing rooms after each patient
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Patient Care within Scope of Practice
- Conduct a comprehensive assessment of the patient’s health and psychosocial needs and develop a treatment plan collaboratively with the patient (and family or caregiver) and health care team.
- Record all interventions – phone, email, in-person – in patient chart. Compile and produce reports on service delivery and outcomes.
- Work with RN Care Team Director and Clinical Operations Director to obtain data needed for outcome measurement reporting.
- Report patient progress in patient files and to medical staff.
- Perform basic laboratory and point of care testing.
- Maintain patient’s medical records.
- Work with provider(s) to send medication refills to appropriate pharmacy.
- Work with patients - new-born to geriatric, women’s health, OB, immunizations, and more
- Communicate relevant information to the various departments to maintain continuity of care.
- Stay up to date with immunization changes
- able to obtain Vital Signs (Manually Blood Pressure)
- Able to obtain Screenings/Measurements
- Provide Patient Education as needed
PERSONAL SPECIFICATIONS
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Knowledge and Experience:
- High level of problem solving and critical thinking skills.
- Excellent computer skills required for internal communications.
- Ability to work independently as well as part of a team.
Behaviors:
- Respect for all others; seeing value in all people
- Ability to work closely and collaboratively with team members
- Positive attitude
- Performs all duties in an independent manner with minimal supervision and directions, shows initiative
- Must be able to work as a member of a team and promote teamwork with other staff members
- Works well with supervisor and all others in positions of authority
- Consistently shows ability to recognize and manage priorities
- Has the ability to manage multiple projects to conclusion
Attributes:
- A high degree of personal and professional discretion and integrity
- Excellent interpersonal and conflict resolution skills
- Must possess attention to detail and problem-solving skills
- Strong supervisory & leadership skills
- Self-starter
- Maintains a well-groomed appearance
- Maintains a well-kept work area
- Excellent verbal and written communication skills
- Excellent organizational skills
- Excellent time management skills
- Strong analytical and problem-solving skills
Physical Requirements:
While performing the duties of this job, employees are regularly required to sit, walk and stand; talk and hear, both in person and by telephone. Team members will perform their duties while standing for extensive periods of time. Good eyesight and manual dexterity skills are essential. Must have strength sufficient to assist with lifting and transferring a patient and perform CPR. Must have sufficient mobility to bend, stoop, and bend down to the floor; ability to move around rapidly; and to move in small, confined areas. May be exposed to infectious diseases, blood-borne pathogens, and occupational dangers.
Compensation: $15.00 - $21.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The Good Shepherd Community Clinic, Inc. has grown from the original Tuesday night volunteer clinic in a small rental house only treating 85 patients, to a full-time, comprehensive Community Health Center caring for more than 9,600 medical and dental patients.
Today, our vision is to transform healthcare delivery by empowering each other, inspiring change, and building healthy people. The GSCC Team is committed to promoting patient wellness with an emphasis on prevention as well as education on important health factors like nutrition, disease self-management and physical activity. Evidence of this commitment to "build healthy people" can be seen in the way we practice.
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Paid Time Off
144 Hours (Hourly) | 189 Hours (Salaried) | 10 Paid Holidays
Schedule
1.5 Hour Lunch Break | M-F or M-Th Schedules | 1/2 Day Friday
Loan Repayment
National Health Service Corps (NHSC) Loan Repayment Program for Qualified Team Members.
Retirement Fund
GSCC Automatically Contributes 2% Per Paycheck.
Even if You Don't!
Insurance
GSCC Covers:
100% of Team Member's BCBS Plan (Silver)
75% of Team Member's Dental/Vision
Additional Insurance
$30,000 in Life Insurance Provided for the Team Member | Long-Term Disability | Federal Malpractice for Providers