Benefits:

Simplified Retirement Plan
Disability (Short Term & Long Term)
Life Insurance
Medical, Vision, Dental
10 Paid Holidays a Year
Generous PTO

Job Summary:

The Good Shepherd Community Clinic, Inc. is seeking a dedicated and enthusiastic Bilingual Front Office Receptionist to join our team at our Bloom (Women's Health) Clinic. In this crucial role, you will be the first point of contact for our patients, providing a warm and welcoming atmosphere. Your primary responsibilities will include managing patient information in our electronic health record (EHR) system, handling communication through phone, email, and fax, and offering professional interpreting services for our Spanish-speaking patients. Additionally, you will assist patients with information about the clinic, eligibility for Medicare or Medicaid benefits, and facilitate their navigation through these processes.

Key Responsibilities:

Patient Interaction and Data Management
Welcome and greet patients and guests with exceptional customer service.
Enter and update patient information in the EHR system accurately.
Ensure demographic information is current and correct at each visit.
Collect and record patient fees, balance receipts, and make deposits.
Assist patients with understanding and accessing Medicare and Medicaid benefits.

Communication and Coordination

Answer, return, and forward telephone calls, emails, and faxes promptly and professionally.
Schedule appointments and notify the medical team of patient arrivals and any delays.
Take and distribute messages to the appropriate staff members.

Document Handling and Administration

Scan, fax, and copy documents as necessary.
Ensure all required documents are received and properly entered into the EHR.
Maintain patient files in accordance with confidentiality standards and HIPAA regulations.
Prepare departmental correspondence to referring agencies and primary care providers.

Patient Support and Interpreting Services

Provide on-site interpreting services for Spanish-speaking patients.
Assist patients with Consultation Planning and Recording services as requested.
Link patients with appropriate resources and referrals to outside agencies.
Remind patients of appointments and maintain documentation of patient contact and services provided.

Team Collaboration and Personal Development

Work independently with support and supervision from the Patient Access Manager.
Promote teamwork and collaboration with other staff members.
Maintain personal knowledge of Medicare and Medicaid resources, medical terminology, procedures, and treatment protocols.
Uphold GSCC’s Policies and Procedures and ensure patient safety and risk management.

Personal Specifications:

Behaviors:

Demonstrate respect for all individuals, recognizing the value in every person.
Collaborate effectively with team members.
Provide excellent customer service both internally and externally.
Maintain a positive and professional attitude.

Attributes:

Exercise a high degree of discretion and integrity.
Display quick thinking and effective problem-solving skills while delivering high-level customer service.
Show maturity and a proactive, self-starting approach to work.

Why Join Us?

At GSCC, we are committed to providing compassionate and comprehensive care to our community. By joining our team, you will be part of a dynamic and supportive environment where your skills in bilingual communication and customer service will make a significant impact on the lives of our patients. If you are passionate about healthcare and thrive in a collaborative setting, we encourage you to apply.

Physical Requirements: While performing the duties of this job, employees are regularly required to sit, walk and stand; talk and hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.

FULL COVID-19 VACCINATION REQUIRED

Compensation: $15.00 - $21.00 per hour

The Good Shepherd Community Clinic, Inc. is building healthy people through whole-patient wellness and trauma informed care. Our proactive focus and integrated approach to caring for the whole person allows the GSCC to provide quality and affordable health, dental, and pharmaceutical care to thousands of patients each year without regard for socio-economic or insurance status. Good Shepherd team members are passionate about making a difference in our patients lives. We are a driven, focused, innovative, hardworking, respectful team that are focused on working as one to improve the lives of our patients.

Mission:

The Good Shepherd Community Clinic, Inc. exists so that the working poor and others who lack healthcare access receive quality care and improved health outcomes.

Vision: To build healthy people

We achieve this by teaching whole-person wellness to improve health outcomes, administering trauma informed care, to identify and address behaviors that lead to poor health outcomes, providing remarkable patient services because everyone deserves to be treated with kindness and respect, committing to intentional personal development because self-awareness helps to determine purpose and making wise financial decisions, operational, and personnel decisions because being a good steward of resources is essential.

Values: