- Great culture
- Generous PTO
- Dental insurance
- Health insurance
- Vision insurance
- Experience working as a Medical Assistant in a clinic setting
- Experience working in community health
- Must have excellent Customer Service skills
-
Patient / Care Team Communication:
- Clear communication with patients both in person and via phone and electronic means
- Establish close relationships with and serves as primary point of contact for patients
- Provide resources and promote self-management to patients
- Communicate with Care Team members to facilitate patient care
- Appointment Confirmation
- Billing / payment questions
- Maintain strict confidentiality in accordance with health center policies including private health information
- Interact with patients prior to and after primary care physician appointments to review and update care plan with the RN Care Team Director
- Interest in assisting patients reach personal and lifestyle goals
- Strong understanding of cultural competencies within the target population
- Meet with Care Team (including, but not limited to, RN care team director, primary care provider and behavioral health consultant) to discuss patient care issues and needs and facilitate patient health care
- Ability to build relationships with different types of people, including patients, organization members, and health care providers
- Good communication and interpersonal skills and ability to speak concisely to patients and Care Team members
- Passionate, trustworthy, and empathetic when working with patients
-
Care Navigation / Coordination / Management
- Commitment to the mission of care coordination
- Organized with the ability to prioritize and problem solve
- Confidential patient material and appointment tracking
- Introduction to GSCC services
- Perform new patient intake services
- Eligibility assistance for insurance coverage
- Health risk assessments – social determinants of health, etc.
- Identify resources for patients to overcome barriers to care, such as transportation, housing, and childcare arrangements
- Community resource coordination / referrals
- Remain aware of current community services offered by service providers, such as mental health, housing, and employment assistance
- Maintain accurate and timely documentation of all patient encounters and complete reporting requirements according to organization standards
- Track patient information, schedules, files, and forms in a confidential manner including private health information
- Track patient attendance and follow-up at medical appointments as well as any referrals and patient navigation sessions and initiate outreach and missed appointment procedures
- Patient education
- Observe, report, and assess patient self-administration of medication
- Medication restocks calls
- Referral and preauthorization management
- Translation coordination
- Flexible and adaptable in response to changing patient and health care providers’ needs and requests
- Exposure to issues of trauma, behavioral health, complex chronic disease, death and dying
Attributes:
The Good Shepherd Community Clinic, Inc. is building healthy people through whole-patient wellness and trauma informed care. Our proactive focus and integrated approach to caring for the whole person allows the GSCC to provide quality and affordable health, dental, and pharmaceutical care to thousands of patients each year without regard for socio-economic or insurance status. Good Shepherd team members are passionate about making a difference in our patients lives. We are a driven, focused, innovative, hardworking, respectful team that are focused on working as one to improve the lives of our patients.
Mission:
The Good Shepherd Community Clinic, Inc. exists so that the working poor and others who lack healthcare access receive quality care and improved health outcomes.
Vision: To build healthy people
We achieve this by teaching whole-person wellness to improve health outcomes, administering trauma informed care, to identify and address behaviors that lead to poor health outcomes, providing remarkable patient services because everyone deserves to be treated with kindness and respect, committing to intentional personal development because self-awareness helps to determine purpose and making wise financial decisions, operational, and personnel decisions because being a good steward of resources is essential.
Values:
- (Agape) Love
- Respect
- Resilience
- Fight
- Flexibility
(if you already have a resume on Indeed)
Or apply here.
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