Scheduler Team Lead
Full Time • GSCC Walnut Drive
Benefits:
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Position Title: Scheduler Team Lead
Location: Good Shepherd Community Clinic, Inc.
Reports to: Patient Experience Manager
Location: Good Shepherd Community Clinic, Inc.
Reports to: Patient Experience Manager
Mission: The GSCC exists so that the working poor and others who lack healthcare access receive quality care and improved health outcomes.
Vision: Empowering Well-Being
Core Values: Love, Respect, Fight, Resilience, and Flexibility
Position Overview
The Scheduler Team Lead at Good Shepherd Community Clinic is responsible for overseeing scheduling operations, ensuring optimal provider schedule utilization, and reducing no-show rates. This role requires strong leadership, data analysis, and effective patient communication to enhance efficiency, maximize appointment availability, and improve patient access to care. The Lead Scheduler also monitors scheduling trends, insurance verification processes, and financial responsibilities, ensuring compliance with GSCC policies, FQHC guidelines, and HIPAA regulations while delivering patient-centered service.
Key Responsibilities
Scheduling Management & Optimization
- Ensure provider schedules remain full by proactively monitoring utilization rates and adjusting appointments as needed.
- Track and analyze no-show trends to implement targeted patient outreach and follow-up strategies.
- Collaborate with the Patient Experience Manager and RN Care Manager to maintain a balanced appointment mix (e.g., routine visits, sick visits, and follow-ups).
- Optimize scheduling templates to align with patient demand and clinic efficiency goals.
- Implement best practices to reduce appointment gaps and cancellations, ensuring operational efficiency.
Patient Communication & Outreach
- Lead efforts to reduce no-show rates through reminder calls, text messages, and patient education on the importance of keeping appointments.
- Work closely with the patient experience teams to improve patient scheduling adherence.
- Identify and follow up with patients who frequently miss appointments to understand barriers and offer solutions.
- Ensure all patient interactions align with FQHC access-to-care goals and maintain strict HIPAA compliance.
Insurance & Financial Responsibilities
- Oversee insurance verification processes, ensuring accuracy and efficiency in validating patient coverage.
- Ensure correct application of the Sliding Fee Discount Program (SFDP), co-pays, and outstanding balances.
- Educate schedulers on proper handling of insurance eligibility, prior authorizations, and payment collection at the time of scheduling.
- Assist in resolving scheduling-related billing issues to minimize financial barriers for patients.
HIPAA Compliance & Confidentiality
- Ensure all patient information is handled securely and in compliance with GSCC Privacy Policy and HIPAA regulations.
- Train and monitor scheduling staff on HIPAA guidelines in verbal, written, and electronic communications.
- Report any potential HIPAA violations or security concerns immediately to the appropriate compliance officer.
Team Leadership & Training
- Supervise and train scheduling staff to ensure consistency, professionalism, and adherence to FQHC scheduling policies.
- Develop and implement ongoing training programs to enhance scheduler competency in EHR systems, insurance verification, and patient engagement strategies.
- Provide leadership in problem-solving and escalation management for complex scheduling issues.
Qualifications & Skills
Experience:
Experience:
- Technical Skills: Proficiency in EHR scheduling systems (Athena preferred), insurance verification, and reporting tools.
- Analytical Skills: Ability to track and interpret scheduling data, identify trends, and implement improvements.
- Leadership Skills: Experience in team management, coaching, and performance monitoring.
- Communication Skills: Strong verbal and written communication abilities, with the capacity to effectively engage patients and clinical teams.
- Problem-Solving Abilities: Proactive approach to resolving scheduling conflicts and patient access challenges.
- Customer Service Orientation: Commitment to providing a positive patient experience while balancing operational efficiency.
- HIPAA Knowledge: Deep understanding of HIPAA regulations and patient confidentiality protocols.
Compensation: $17.00 - $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The Good Shepherd Community Clinic, Inc. has grown from the original Tuesday night volunteer clinic in a small rental house only treating 85 patients, to a full-time, comprehensive Community Health Center caring for more than 9,600 medical and dental patients.
Today, our vision is to transform healthcare delivery by empowering each other, inspiring change, and building healthy people. The GSCC Team is committed to promoting patient wellness with an emphasis on prevention as well as education on important health factors like nutrition, disease self-management and physical activity. Evidence of this commitment to "build healthy people" can be seen in the way we practice.
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Paid Time Off
144 Hours (Hourly) | 189 Hours (Salaried) | 10 Paid Holidays
Schedule
1.5 Hour Lunch Break | M-F or M-Th Schedules | 1/2 Day Friday
Loan Repayment
National Health Service Corps (NHSC) Loan Repayment Program for Qualified Team Members.
Retirement Fund
GSCC Automatically Contributes 2% Per Paycheck.
Even if You Don't!
Insurance
GSCC Covers:
100% of Team Member's BCBS Plan (Silver)
75% of Team Member's Dental/Vision
Additional Insurance
$30,000 in Life Insurance Provided for the Team Member | Long-Term Disability | Federal Malpractice for Providers